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just another

dar min;

product designer

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transforming complex challenges into delightful and user-friendly interfaces

born & raised in Yangon, Myanmar

based in Brooklyn, New York

currently @ Oscar Health

(1) digital onboarding

UX/UI DESIGN

CONSUMER-FACING

COGNITIVE PSYCHOLOGY

GAMIFICATION

Led the redesign of Oscar's onboarding flow, helping members get set up with their plan faster.

Doubled flow completion rates from 35% to 70%

Increased admin task completion rates by 6%

VIEW CASE STUDY

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(2) prior authorizations

UX/UI DESIGN

CONSUMER-FACING

HEALTHTECH

STATUS TRACKER

Helping members with chronic conditions understand the status of their prior authorization request.

Reduced inbound call volume by 5%

Lowered average agent call handle time by 42s

CASE STUDY AVAIL. ON REQUEST

(3) ai-assisted live chat

CONVERSATIONAL DESIGN

AI INTEGRATIONS

INTERACTION DESIGN

Enabled real-time messaging between members and customer support agents.

Introduced AI-powered copilot to speed up agent handling time

CASE STUDY AVAIL. ON REQUEST

Having learned a great deal from other designers online, I firmly believe it's important to give back by sharing my own experiences as a product designer.

A user centric approach to working with AI

Expanding self-service capabilities at Oscar

A year in the life of a product designer at Oscar

about

I’m Dar, a product designer with experience ranging from 0 to 1 product design at early stage start-ups to developing high-impact features at established companies. Some steps in my design toolkit:

  • Building empathy through user research

    I start every project by understanding user needs through research, interviews, and data analysis to identify pain points and opportunities.

  • Brainstorms + workshops

    Effective problem-solving rarely happens in a silo. I enjoy leading workshops to ensure diverse perspectives can create unique solutions together.

  • Prototyping + user testing

    Ideas are cool. But what’s even cooler is turning abstract concepts into interactive prototypes to help align on a shared visual understanding and test any assumptions.

  • Collaborative jam sessions
    + design reviews

    The best work is done with a team. I love real-time jam sessions with talented designers that spark ideas and lead to quick, creative solutions.

  • Iterative refinement after hand-off

    The product design process doesn’t end after hand-off. I believe in continuous iteration, gathering feedback, and refining the design post-handoff to ensure it meets user needs.

thanks for stopping by. if you want to collaborate or have a casual chat about anything in particular, feel free to reach out. :)

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